Concierge Service Center

Do you need support in the area of IT service management? We are happy to help you. We are always there for you!

The shortage of skilled workers continues to grow and you lack resources in IT service management? Our dedicated employees fill this gap with their expertise and know-how in the area of Ivanti, USU and Lomnido. LINKS They ensure the smooth running of your IT service management platform on a daily basis.

With an operating contract tailored to your needs, our experts take care of your problems. With the help of a targeted monitoring system, they focus on prevention instead of emergency help.

Practical: There are no hidden costs. Your IT costs can be planned from now on.

You can rely on us

The elements of our operating contract

ACCESSIBILITY & AVAILABILITY

DAILY SUPPORT

2ND LEVEL TECHNICAL SUPPORT

COORDINATION 3RD LEVEL

HOUR CONTINGENT

SERVICE MANAGEMENT MEETINGS

VERSIONS- & RELEASE-MANAGEMENT

A Gentlehuman’s word

Our promise

We make sure that you can take care of the really important things. We are your extended workbench and take care of the rest. Our aim is to see you happy all round, as a customer who has complete confidence in the GentlemenGroup Concierge Service Centre team. Put your hand on it!

Concierge Service Center team

We for you

Best of Breed

Our procedure model

Monitoring event logs, log files, queues & services

Monitoring of the relevant interfaces

Licence monitoring and update

Monitoring and updating of SSL certificates Appl./ Web Server

Help or process incidents and service requests

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