Ivanti Neurons for ITSM

As one of the top three ITSM tools in the Gartner Magic Quadrant 2021, Ivanti Neurons for ITSM supports all common IT processes.

Ivanti is the only vendor to offer a native, integrated, agent-based solution with self-healing approaches that automate troubleshooting in a provocative way. In addition, Ivanti offers advanced ITSM capabilities designed with the mid-market in mind. The solution can be implemented as an on-premise or SaaS solution.

Non-IT processes are also addressed and individually supported. Due to the update-safe usability of own objects, completely free subject areas can also be implemented. Our SKILLz already offer best practice approaches such as a feedback module. A clearly defined access authorisation is realised via individually configurable process roles.

The result: transparent service management processes throughout the entire company for more quality, efficiency and transparency. In this way, IT service management becomes comprehensive enterprise service management (ESM).

By the way: Ivanti Neurons for ITSM has been certified by Pink Elephant / PinkVERIFY™ Certified ITIL® 4 Toolsets in 11 Practices. For ITIL v3, Ivanti Neurons for ITSM is certified in 13 processes with version 2021.4.

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What we value about Ivanti Neurons for ITSM






Optimisation of processes

Ivanti Servicemanagement & GentlemenGroup

The GentlemenGroup, together with league partner five(9)s, is one of the strongest Ivanti partners in the market. All our consultants – we call them “dedicated” – have Ivanti certifications or are working towards them. In total, that’s over 120 years of Ivanti ITSM experience.

We optimise processes and support you during the introduction and implementation of the new ITSM/ESM tool as well as during the migration. Our solution approach is very far-reaching – starting with the professional expertise and the technical mapping of the solution up to the implementation and operation of the platform within our Concierge Service Centre (CSC).

Our expertise is very far-reaching. We also support you in the areas of IT asset management (ITAM), automation, identity management (IAM) and unified endpoint management (UEM).

ism team

We for you

With Ivanti Neurons for ITSM

Reducing costs

Process standardisation

Process repeatability


More transparency

we teach competences

GentlemenGroup ACADEMY

Our certified trainers with practical experience help you understand the platform, operate it and develop it further.

In every project phase, we support you with professional training on the topic of ITSM, whether within the scope of our projects or in our academy. Our trainers cover the entire portfolio – from technical training in process analysis and conception to the technical product cosmos.

Feel free to drop by our academy!

courses in german only

because quality is important



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