SKILLz

Every company is individual and accordingly also has special requirements – often off the standard. And this is exactly where our GentlemenGroup Skillz come in.

We’ve taken 50 years of know-how, best practices, and recurring requirements and packaged them into our skillz for you so you don’t have to think through and design everything from scratch. This saves you time and money.

We have developed modules that complement or extend the standard solution. Your company benefits from this modularity and generic extensibility.

Dispatcher

Automatically convert information from emails into tickets

Gentle I AM – Your path to access control

Connection of IAM and service management for roles and rights

Knowledge2Teams

Maintain knowledge in a central location and make it accessible to users

Password reset

Resetting a password is a basic requirement that occurs again and again, but is not included in the standard system.

Ticket2Teams

Communicate without media discontinuity in the support area.

Following Teams

Manage teams and quickly identify issues and workloads without being a team member.

Memorizer

Documentation and reminder mechanisms for assigned information

Deputy Approval

Shorter approval times through a deputy regulation

Universal Checklist

Questions and answers with categorization for more info

Diary Log

Clearly display ticket-relevant information.

Privacy Data

“For your eyes only”: Protected data in Ivanti

Multi-Client Capability

Ticket subdivision according to customers or areas with only one tenant

Extended Reporting

Transparency through analysis of data from the past

Feedback

Manage and administer customer feedback clearly and in a time-saving manner

Incident Management Optimization

Best practices for Ivanti Incident Module