New information is often not immediately apparent and must first be searched for. The “bagging” of new information usually takes several manual steps.
All ticket-relevant information is displayed in a scrollable list with the Diary Log. Automatic and manual events are sorted and written down in a log. This allows you to read “from top to bottom” and has a complete overview. In addition, mails and/or tasks can be created to channel new information directly.
Diary Log for more transparency
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