Ivanti offers a survey mail. This is sent in addition and contains few customisation options.
Especially customer feedback after processed tickets is enormously important nowadays. Our Extended Service Feedback supports this process. The feedback function is embedded in the existing process and is managed via an independent object.
Ratings can be submitted from the Self Service Portal. At the same time, one receives a link on the rating portal that can be integrated into solution or fulfilment emails.
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