Enterprise Service Management

More than just service management

In today’s digital age, employees expect good service and optimal support from their central services within the company. The same applies to partners of the company.

ESM aims to do just that, enabling better service delivery for business teams such as Human Resources (HR), Legal, Facilities Management, Finance, Marketing, Training or HelpDesk. Developed from IT Service Management, ESM makes use of IT workflows. This allows service and communication to be improved throughout the company and its processes, and thus the overall result.

This is what we have already implemented

Examples of ESM possibilities

COMPANY-WIDE CONTRACT MANAGEMENT

FILM DATABASE IN SWITZERLAND

PROOF OF CONCEPT FOR FACILITY MANAGEMENT

How we help

Our procedure model

In order to find the optimal solution for you, we rely on “best of breed”. We look for the best solution for you from each area of application and integrate it into your IT infrastructure. In doing so, we are agile and always keep an eye on the big picture. We start where the pain is greatest for you. Based on our experience and best practices, we know when enough is enough. Because digitising everything is not (yet) the solution.

Preferred solutions

Our ESM treasures

Service Management with USU

With this product suite from the manufacturer USU, all service and support processes can be mapped centrally. USU Service Manager is considered one of the leading platforms in Europe and is “Made in Germany”. It is available as a private cloud (on-premise), as a SaaS solution or also hybrid.

Service Management with Ivanti

With advanced ITSM functions that also benefit medium-sized businesses, Ivanti Neurons supports all common IT and non-IT processes. According to Gartner, it is one of the three leading ITSM tools and can be used as an on-premise or SaaS solution.

Together we are strong

ESM and the LIGA of Extraordinary Partners

Together with our LIGA partners, we offer you further products and solutions to achieve an optimal ESM result for you. We would like to mention here currently:

  • Sanssouci ITSM and SERVITY
  • DiConsus and ServiceNow and effecte

Even if you find that USU Service Manager and ivanti Neurons for ITSM do not suit you, we have a solution for you. With our LIGA partners, we can access other tools and provide the relevant expertise.

With us and our expertise, you have a wonderful opportunity to give your business a real boost.

Everything in view

Our promise

In our work for you, we have the whole picture in mind. If required, we can also handle service integration with partner companies. The inclusion of necessary IAM processes such as Joiner-Mover-Leaver are also possible.

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