Concierge Service Center

Do you need support in the area of IT service management? We will be happy to help you. We are always there for you!

Is the shortage of skilled workers on the rise and are you lacking resources in IT service management? Our dedicated employees fill this gap with their expertise and know-how in Ivanti, USU and Lomnido. They ensure that your IT service management platform runs smoothly every day.

No ordinary service desk!

With us, it’s all about personal support and tailor-made solutions. Forget the ticket ping-pong and the stress of conventional inquiries. Our Concierge Service Center stands for expertise, solutions and fast responses. From all-round carefree packages to individual training, we offer first-class support. Together we take the pressure off you and your team.

Practical: there are no hidden costs. Your IT costs can now be planned.

Optimize your software

Our customized contracts

Our maintenance and operation contracts offer a comprehensive range of services to ensure that your software solution remains in top form. In addition, we also offer individually bookable premium services to meet your requirements even better.

  • Availability: We are available from 8:00 to 17:00 to take your requests.
  • Coordinated support – 3rd level: We offer highly coordinated support to ensure that you receive the best possible support directly from the manufacturer.
  • Efficient ticket management: Our advanced ticket management via the GentlemenGroup tool ensures fast and effective processing of your requests.
  • Customizable software support: We are experts in supporting individualized software solutions and adapt our support to your needs.
  • Multilingual support: We offer support in German and English to ensure you can communicate in your preferred language.

A Gentlehuman’s word

Our promise

We make sure that you can take care of the really important things. We act as your extended workbench and take care of the rest. Our aim is to see you happy all round, as a customer who has complete confidence in the GentlemenGroup Concierge Service Center team. Put your hand on it!

Concierge Service Center Team

We for you

Best of breed

Our process model

Überwachung Event Logs, Logfiles, Queues & Dienste

Überwachung der relevanten Schnittstellen

Überwachung und Update von Lizenzen

Überwachung und Update von SSL-Zertifikate Appl./ Web Server

Hilfe oder Bearbeitung von Incidents und Service Requests


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