Concierge Service Center

Our maintenance contract gives you access to an exclusive world of benefits:

• Normal 1st level support: our team of experts is always on hand to competently resolve technical questions and concerns at the first level of support.
• Coordinated support – 2nd level: For more complex queries, we offer coordinated support at the second level. Here we delve deeper into the technical details to ensure that even the most challenging problems are solved efficiently.

Our operating contract offers an all-round solution for the smooth operation of your solution. Here are the exclusive benefits in detail:

• Modified telephone availability times: We offer extended phone availability hours to ensure you get support at the best time for your business.
• Staggered response times (from 1 hour): We respond to your requests and issues at different priority levels, with the fastest response time starting at just one hour. This makes it possible to address particularly urgent matters quickly and ensure that you receive immediate support in critical situations.
• Technical support – 1st level – from our experts: Our experienced specialists are ready to answer your technical queries precisely at the first level of support.
• Specialist support – 2nd level – from 3 tickets in scope (flat rate): For more specific requirements, we offer 2nd level support, which is included in the scope of the contract for three or more tickets. Our experts delve deeper into technical details to solve complex problems and ensure that your solution works smoothly.
• Daily technical operations: We monitor and maintain your solution on a daily basis. This includes monitoring relevant interfaces, updating SSL certificates, application and web servers, licenses, event logs, log files, queues and services.
• Regular Service Manager Meetings: Our Service Managers meet with you regularly to discuss the status of your solution, overcome challenges and plan future developments.
• Version / release management: We take care of the management of versions and releases to ensure that your solution is always up to date and uses the latest functions and improvements.
• Optional hours for technical questions and development: You can take advantage of additional hours for technical questions and the development of your solution to ensure that it always meets your business requirements.

Experience our online consultation hour – the opportunity to discuss your concerns and find customized solutions to your challenges. We are here to help you with your problems.

• Tailor-made advice: In our sessions, you determine the content and the concept. Whether you want to discuss technical issues, external advice, process improvements or concepts – we are here to help you.
• Flexible scheduling: We adapt to your schedule. The meeting intervals (from 2 hours) depend on your availability and that of our experts.
• Efficient work: You receive individual support in small groups of a maximum of 3 participants plus expert. Open questions are saved for the next session and forwarded to the manufacturer if necessary.
• Your topics, your solutions: We offer customized advice, without the need for documentation or preparation on your part.

Ready for “training on the job”?

This offer is particularly recommended as part of our seamless transition from projects to live use. Prepare yourself to put your knowledge directly into practice. “On-the-job training is the key to efficient development.

• Procedure: A requirement of your choice, be it a demand, service request, incident or skill development, is implemented by one of our GentlemenGroup Tech Consultants. And the best thing about it? You can be there as an observer! Ask questions about the actual implementation and learn from the best.
• Participants: This learning experience is perfect for admins and developers from the customer side. Up to three participants are welcome. We will provide an expert to ensure all your questions are answered.
• Duration: The duration is flexible and depends on your requirements. We reserve time for processing the request and additional time for questions
• No need for handouts or documentation: We keep it simple. No additional documentation is required – you learn by being there.

Learn how to achieve your goals and receive professional support with our “Ask the Expert” workshops. Your path to success starts here.

• Regular, exclusive workshops: Our workshop format is like an academy, exclusively for our customers. The aim here is for you to work out your goals yourself.
• Expert support: We are at your side to clarify technical questions and support you in achieving your goals.
• Flexible booking: You book a number of workshops to suit your needs.
• 2-hour preliminary talk: Each workshop starts with a 2-hour preliminary talk in which we discuss your goals and milestones.
• Your workshop modes: You decide the mode – how often, how long and with up to 6 participants. You choose the topics yourself.
• Documentation: If desired, workshops can be recorded.