USU Enterprise Service Management

ESM “Made in Germany”? That’s possible! With Enterprise Service Management from USU – one of the leading platforms in Europe.

With the modular and scalable USU IT & Enterprise Service Management product suite, all service and support processes can be mapped in a central solution in accordance with the de facto ITIL standard. The solution is available as a private cloud (on premise), as a SaaS solution or hybrid. If required, it can be adapted to the customer-specific needs for processes, workflows, configuration or integration in an almost unlimited way – even by the customer himself.

Currently, over 100 ESM-relevant processes in the areas of IT, HR, Facility, Marketing, Finance & Legal, Corporate and Customer Service are delivered with OOTB. The Pink Elephant and Serview certified processes for ITIL v3 and ITIL 4 support the digitalisation of processes throughout the company.

The solution is rounded off by the integrated process engine according to BPMN 2.0 and the full support of IT Finance Management.

Optimally adjustable

What we like about USU IT & Enterprise Service Management






Digitalisation of processes throughout the company

USU Enterprise Service Management & GentlemenGroup

With its best practice approaches and process consulting, USU hits the bull’s eye in joint project implementation with us. Great employees with excellent expertise strive for solution-oriented integration and the continuous design of process chains. Exceptional training competence supports the transfer of knowledge to the customer with the aim of being able to take things into their own hands.

By the way: all Gentle(hu)mans are certified USU consultants and will help you find the right solution for you.

USU Enterprise Service Management Team

We for you

mit IT- & Enterprise Service Management

Digitalise company processes

Digitalisation and visualisation of business processes with BPMN

Central service portal, integration of external data sources possible

Seamless integration of MS Teams

SME Package simplifies on-boarding

Know-how transfer for our customers

GentlemenGroup ACADEMY

From specialist training in process analysis and conception to the technical product cosmos, we cover the entire portfolio on the topic of USU IT & Enterprise Service Management with our trainers.

We impart the necessary skills as part of our projects or in our academy. Our goal: We want to make ourselves dispensable and our customer should be able to work independently with the product.

courses in german only

because quality is important