Make knowledge available and use it within the company. A knowledge management system does this by collecting the knowledge contained in files, documents, tickets and heads and making it available to various channels and authorised persons in the company.
USU Knowledge Management manages the collected knowledge and keeps it up-to-date. With its mappable functionality, additional functionalities such as e-learning, chatbots and its integrations with Salesforce or USU Service Management, among others, it is the S-class of knowledge management systems.
The customer’s individual organisation with its requirements and already existing systems and processes form the basis. A wide variety of knowledge management concepts are possible with products from ivanti, USU and other manufacturers. With Sharepoint, Confluence, etc., GentlemenGroup can connect other already existing customer systems, make their documents available and thus allow the customer to further support the processes on these systems.
If knowledge is offered that fits exactly, solutions can be found quickly and are available, which in turn reduces errors. Communication and cooperation within the company also improve. With customer interfaces such as search functions, FAQ functions or chatbots, customers can quickly and easily find the right solution for them.
With its best practice approaches and process consulting, USU hits the bull’s eye in joint project implementation with us. Great employees with excellent expertise strive for solution-oriented integration and the continuous design of process chains. Exceptional training competence supports the transfer of knowledge to the customer with the aim of being able to take things into their own hands.
By the way: all Gentle(Hu)mans are certified USU consultants and will help you find the right solution for you.
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FRANZISKA
We train users, editors, managers and admins in the use of the knowledge management system. The aim is for the customer to manage the system autonomously. For on-premise systems, system administrator training can also be provided. A hosted cloud-based solution relieves the burden on your own IT.
