As a leading German manufacturer in Enterprise Service Management, USU works with its customers at eye level on products, processes and technical requirements.

Customers are also the focus after projects and achieve company-wide integration in the areas of IT & Enterprise Service Management, Knowledge Management, Software Asset Management and IT Monitoring on the basis of scalable solutions.

high quality products

What we value about USU

High-quality products and German product management make USU a very valuable partner for the GentlemenGroup. Cooperation is based on partnership and hand in hand with the aim of achieving the best possible result for the customer. A central contact person for each customer and support that lives up to its name make for happy faces on all sides.

Regular USU events ensure that customer experiences can be shared with each other. Partners and manufacturers are there with an open ear. Direct feedback to product management (that’s really rare) helps us maintain and continuously develop. That feels really good for us!

A sustainable digitalisation of processes on the ITIL standard with BPMN is a highlight in the German market segment.

David, Member of GentlemenGroup

How you can benefit from our partnership

Competence transfer

We serve USU IT & Enterprise Service Management (formerly Valuemation) from our own resources with an experienced and certified team. From specialist training in process analysis and conception to the technical product cosmos, we cover the entire portfolio with our team and certified trainers.
We impart the necessary competences within the scope of our projects or in our academy. This enables our customers to work independently with the product.

  • Best Practice Approaches
  • Process consulting
  • Solution-oriented integration
  • Great staff with expertise
  • Training competence
  • Designing integrated process chains

USU IT & Enterprise Service Management is rated by Forrester as a “Leader” in the highest possible category.