Knowledge2Teams

USU
 back

Oh yes, if only the company knew what it actually knows. Knowledge articles are written and rarely used afterwards. Why is that? Well, because users like to stay in “their” system. Logging on to a new portal just to find something is at least as time-consuming as changing floors in the office to ask someone – in other words, virtually impossible. There must be a way to solve this problem.

But there is no problem at all. Actually, there is. Because it’s all there. Knowledge is in the Knowledge Center and users can easily access it.
What could possibly go wrong? It’s everyday life. It’s quicker to start an Internet search than to access the Knowledge Center. And you actually want to stay in your familiar environment. In most companies today, this is Microsoft Teams. Users work, communicate and plan within this platform. All that is missing now is knowledge support.

USU offers a knowledge management platform for this with its Knowledge Center.

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Knowledge articles are created once in the company and continuously updated. With Knowledge2Teams, these articles can also be made accessible to users who are not familiar with the Knowledge Center and its operation. Thanks to this interface, knowledge only needs to be maintained in one place, which keeps it up to date, avoids additional work and prevents unnecessary costs.
Knowledge2Teams uses the capabilities of the USU ChatBot to make knowledge accessible and shareable – without media disruptions or annoying platform changes. AI systems such as ChatGPT and Microsoft Copilot can be integrated via the USU ChatBot. Own documents can be processed by ChatGPT and used to answer questions.

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Licenses for Microsoft Teams and K-Center from the USU

The solution is either provided as a microservice on a server or in the cloud. There is also a Teams app for this functionality, which must be registered in Microsoft Teams.

  • As a user, I can simply search within Teams and get the data from Knowledge Management.
  • The customer can stay in the familiar platform (Teams) and still use the knowledge of the K-Center and (if desired) Chat GPT without having to get used to simple questions.
  • If the customer is traveling internationally, this is also no problem. The skill can switch from German to English and vice versa with a single command. Other languages would also be feasible on request with additional effort. The prerequisite for this is that the knowledge in the K-Center is also available in several languages.
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Knowledge2Teams – USU Knowledge Center

Free of interruption

Access all K-Center data as a user from Teams without interruption.

Free of training

Employees do not have to undergo extensive training and can access the knowledge immediately.

Increasing efficiency

Knowledge, once written, is now used many times and thus increases the overall efficiency of the company.

Free of interruption

Access all K-Center data as a user from Teams without interruption.

Free of training

Employees do not have to undergo extensive training and can access the knowledge immediately.

Increasing efficiency

Knowledge, once written, is now used many times and thus increases the overall efficiency of the company.

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