Oh yes, if only the company knew what it actually knows. Knowledge articles are written and rarely used afterwards. Why is that? Well, because users like to stay in “their” system. Logging on to a new portal just to find something is at least as time-consuming as changing floors in the office to ask someone – in other words, virtually impossible. There must be a way to solve this problem.
But there is no problem at all. Actually, there is. Because it’s all there. Knowledge is in the Knowledge Center and users can easily access it.
What could possibly go wrong? It’s everyday life. It’s quicker to start an Internet search than to access the Knowledge Center. And you actually want to stay in your familiar environment. In most companies today, this is Microsoft Teams. Users work, communicate and plan within this platform. All that is missing now is knowledge support.
USU offers a knowledge management platform for this with its Knowledge Center.
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