How can working with confidential data – depending on authorised persons/groups – be integrated into existing processes?
Sensitive data cannot really be transferred separately out-of-the-box and is thus visible to a large part.
It makes sense to treat sensitive, personal or other particularly sensitive data separately and specially. The Privacy Data Skill offers a protected area for this purpose (“Protected Area” / “Protected Area Members”). A separate tab “Protected Area” is only available for members of a contact group. Here, additional information such as text or attachments can be added, but also other members who are allowed to see this information.
In the tab “Protected Area Memebrs”, the additionally authorised persons are displayed to all editors.
Option: If personal information is entered in an offering, this could also be transferred to the protected area, while this data in the form is emptied again at a certain point.
Ivanti Version 2021.2 or newer
- Ticket opening with confidential data
- Data can be stored in a private room
- Data access only by authorised persons
- Confidential editing & updating
- After completion, data remains confidential (deletion optional)
Securely record, work with and close tickets
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